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General Terms and Conditions for Rental Provision

1. Contract

The rental contract between the guest making the reservation and Arosa Exklusiv (H2 Entertainments AG called landlord) is concluded when the guest has received a detailed confirmation of reservation/invoice from the landlord after his reservation (online, telephone, e-mail, etc.) and he has subsequently made the required down payment of 30% of the total amount within 10 days.
With the conclusion of the contract the booked holiday objects are confirmed and the guest accepts the general business regulations illustrated here


2. Payment

The price for the entire booked arrangement is due before arrival and is to be paid as follows:
30% in the following 10 days from date of confirmation of reservation.
The balance of 70% is due 60 days before arrival at the latest. For short-term bookings, the total amount must be paid immediately.
Payments must be transferred to the account of the landlord. Please find our account details at the Graubündner Kantonalbank:

IBAN: CH29 0077 4000 1515 6670 3
BIC/Swift: GRKBCH2270A
in the name of H2 Entertainments AG, 7050 Arosa
Attention: the charges for a foreign bank transfer are at the charge of the client.

Should the transfer not take place within this period, the lessor is entitled to withdraw from the contract.


3. Option on the booked arrangement

The landlord grants the guest an option for 3 to 10 days to decide on the offered or booked accommodation starting from the date of the reservation (confirmation/offer). This means that he blocks the accommodation during this period and does not offer it to other guests. If no tenancy agreement is concluded during this period, the accommodation provider can dispose of the apartment again and release it for further renting.


4. Cancellation of the rental agreement

If the guest cancels a booking for any reason, the following cancellation conditions apply.

  • 8 or more weeks before the start of the rental period: free of charge
  • 6-8 weeks before rental start: 30% of the rental price
  • 4-6 weeks before rental start: 50% of the rental price
  • 4 or less weeks before the start of the rental period: 100% of the rental price.

After conclusion of the contract, the service provider reserves the right to dissolve the contract without compensation within 3 days of its conclusion in the event of erroneously communicated contractual conditions (in particular regarding prices or availability of the service). He shall endeavour to conclude a new contract for an equivalent service. If this is not possible or if the Guest rejects the new contract within 5 days of receipt of the notification, the amount already paid shall be repaid to the exclusion of further claims.


5. Cleaning and responsibility

The tenant is contractually obliged to keep the rental property clean during the rental period. The tenant is liable for any damage to the rented property or the inventory. Any damage caused during the rental period must be reported to the landlord immediately. The costs incurred in the event of damage shall be borne by the tenant. The costs will be set off against the deposit.

6. Deposit

A deposit of CHF 300 for smaller flats (up to 2.5 rooms) and CHF 500 for larger flats (3.5 rooms or more) is required before arrival. In the event of damage or infringement of point 5 of the GTC’s, the expenses incurred will be deducted from this deposit. If the flat has no defects after the stay, the deposit will be returned. For this purpose, the tenant must provide his/her bank account details.

7. Assumption

Complaints concerning the rented object must be made by the tenant when taking it over, otherwise it will be assumed that the rented object including the inventory was in agreed, contractual, good condition.


8. Number of persons

The number of persons stated on the rental agreement is binding. The tenant undertakes not to sublet the rented property in whole or in part.


9. Additional costs

The following additional costs are included in the calculated final price (total rent): Resort Fee, laundry, final cleaning, electricity and water costs, use of Internet. Additional linen will be charged according to expenditure (CHF 25.-/package).


10. Pets

Pets are only allowed on request. A one-time fee of CHF 150.00 per pet will be charged separately.


11. Smoking

Smoking is strictly prohibited in all objects.


12. Internet

The use of the Internet under a false identity, visiting illegal sites or downloading illegal content is prohibited by Swiss law.


13. Valuables

Please make sure that your valuables are insured. The landlord accepts no liability for loss or damage to the tenant’s personal property. The tenant is obliged to lock the house when leaving.


14. Applicable law and place of jurisdiction

It is exclusively Swiss law applicable, exclusive jurisdiction for disputes from or in connection with the rental agreement is Chur.
Where this contract does not contain any special provisions, Articles 253 to 274 of the Swiss Code of Obligations shall apply. The place of jurisdiction for all disputes arising from this contract is the location of the rental object.


Arosa, May 1st, 2023